CallScripter for the Public Sector
- CallScripter are dedicated to providing a complete, cost-effective service. This is never more
apparent than when we are serving the public sector industry
Government cut-backs and the recession have increased the need for the public sector to streamline processes and reduce costs whilst
providing a first class service to their customers.
Our integrated contact centre solution offers licensing options to suit budgetary constraints, via an outright purchase, rental or
fully hosted service offerings. Seamlessly guiding the agent through the customer interaction, CallScripter not only provides the
required information, but also ensures that the correct procedures are followed each and every time.
CallScripter currently provide solutions to various public sector companies, including customer service departments of local
governments, IT helpdesks for National Health Trusts and advisory services for central government agencies.
Benefits:
- CallScripter provides agents with a complete view of the caller’s contact history, instantly creating rapport between the two, leading to increased first call resolutions
- Reduced interaction handling time, as the agents have all the necessary information to handle the calls without having to refer to additional applications or other departments/colleagues
- Compliance and consistency will be ensured by CallScripter, guiding agents through the scripting process to ensure the correct information is collected, and also delivered, at all times
- Improved customer service levels, whilst bottom line costs are lessened
- Multi-lingual applications, so that agent language preferences can be set, whilst the scripts or agent desktop language can be swapped in real-time
- Lower costs and increased productivity, equalling improved staff morale
- The MI and KPI reporting tools enable you to understand why people are contacting you, and then you can make the necessary adjustments to your processes in order to best serve your local community