Professional Services & System Support
Installing a new platform is a major change for any organisation, and to this end CallScripter can provide a
range of professional services that ensure the whole process is carried out with the minimum disruption, but with maximum effect.
Our specialist in-house development team can provide a wide range of skilled services including:
- Script building/migration.
- Consultancy.
- CallScripter control modification.
- Bespoke functionality.
- Third party integration.
- Hardware support.
- Server moves/upgrades.
The above will incur additional costs, all of which will apply at an hourly rate, with requests priced upon application.
System Support
First line support is provided via our telephone helpdesk, operational: Monday – Friday, from 09.00 – 17.30. Should a technical problem
arise out of these hours, our in-house call centre will answer the calls and if the call requires instant support (i.e. a bug fix or a
system fault) an escalation procedure is in place to notify the on-call engineer who will dial into your system to fix the problem.
Patches, updates and investigation are applied via remote access to your system. The maintenance package supplied by
CallScripter also provides a next day engineer on site, should one be required, as well as installing new
features and enhancements as and when they are developed.
Our upgrade contract provides you with piece of mind, as you will automatically benefit from the constant additions and improvements our
team are developing daily. One major upgrade of our software takes place annually, and we welcome client suggestions for added functionality.
Our upgrade package includes:
- The latest major release
- Patches (as released)
- Bug fixes (as released)
Our system support includes:
- Fault logging and resolution
- Scripting building support, advice and best practices
- Example scripts