Predictive Dialling

• Efficient customer interaction and the experience your customers have are paramount to the success of predictive dialing. It is, after all, the reason that call centres exist.

CallScripter is a renowned specialist in customer interaction management, with solutions including best of breed predictive dialers. We see no reason to limit your options when we can offer complete freedom of choice to our clients, via premise, rental and fully hosted licence models.

Predictive dialing allows the dialer to take account of all agent and telephony events, and launches multiple calls in order to reduce agent wait time. At the same time it also matches the target for abandoned calls set by the user.

There are many dialer vendors offering powerful solutions to making productive telephone calls. Here at CallScripter we ask the much-undervalued question: ‘what happens when the ringing stops?’ We are dedicated to providing a complete solution to our clients, and this means considering what happens when our predictive dialers connect, and a customer answers the phone.

Our automatic dialer is a hosted call centre solution that can work as a VOIP solution or in conjunction with legacy telecoms equipment. There is also the option to install the automated processing of ‘do not call’ requests.

Our hosted dialer platform has business continuity, line-capacity, and various levels of redundancy and storage capacity built in. Designed to take the stress out of setting up telemarketing facilities in-house, our solutions are fully-monitored, fault tolerant, and scalable to many times your initial requirements. When comparing ‘hosted’ fees, with the price of an on-site system, these factors have to be considered.