CallScripter for Outsourced Contact Centres
- It’s not only our customers who rely on CallScripter to run their business, we do too
Specifically developed for outsourced contact centres, CallScripter enables you to easily create, manage and amend campaigns, within the
shortest timeframe possible and requiring minimal technical knowledge.
By implementing CallScripter within your call centre we can offer you:
- The assurance that best practice, consistency and regulatory procedures can all be strictly adhered to thanks to our uniform controls
- Customer data captured correctly and accurately, first time and every time
- Agents that will develop comprehensive script knowledge, without requiring client specific training
- Straightforward agent rotation within contact centre teams
- Reduced training times for agents
- The provision of key performance statistics for managers at the click of a button
- A basic script editing tool that allows simple changes to be carried out by contact centre supervisors/team leaders
- Web access that provides remote login for management and clients
Companies utilising telephone, email or SMS to interact with their customers can gain major cost saving advantages by introducing
CallScripter’s dynamic scripting environment into their organisation. CallScripter is a true thin client application – there is no software
to install on agent PCs.
Core modules include the agent desktop, script editor, reporting and MI, campaign management and third party integrations.