Latest News
Welcome to the CallScripter Press Kit.
Here you will find latest news, events, releases and our take on important
matters within contact centre industry.
CallScripter are recruiting!
Due to a significant growth, we are currently looking for a C# Web Application Developer and a Helpdesk Operative / Professional Services Consultant.
01 Feb 2012 | read article
An enjoyable Call Centre EXPO 2011!
It has been a very busy month at CallScripter. Preparation for the biggest show of the year and the 2-day networking platform could not get any better. What an atmosphere at this year’s Call Centre Expo? A complete difference in comparison t
23 Oct 2011 | read article
Ofcom announce new ‘Silent Calls’ rules
Ofcom have amended their ruling on ‘Silent Calls’ in response to the increasing number of complaints received from the public.
22 Feb 2011 | read article
CallScripter's Predictions for a Prosperous 2011
What 2011 has in store for the contact centre industry
08 Dec 2010 | read article
The Launch of the CallScripter User Community
Taking place at the London Bridge Hotel and The Globe Theatre, Thursday 18th November saw the arrival of the CallScripter User Group Meeting and Awards Lunch.
26 Nov 2010 | read article
The Perils of Speaking Before Thinking
That awful moment when you think...I shouldn't have said that
08 Oct 2010 | read article
CallScripter at the Call Centre Expo 2010
Call Centre Expo 2010 - 21st & 22nd September - Birmingham NEC
28 Sep 2010 | read article
CallScripter: Finalists for European Call Centre Awards
CallScripter have been nominated as finalists within the 'Product of the Year' category for the European Call Centre Awards 2010
09 Sep 2010 | read article
Best of Breed Solutions Provider Launches New Release
What everyone has been waiting for....CallScripter 4.5 is officially ready to be launched. We're confident that this release is our best yet!
02 Sep 2010 | read article
30 Years of Service
Our Managing Director, William Catchpole, is celebrating 30 years of continued service
19 Aug 2010 | read article
Channels of Communication
What is the best tool?
30 Jul 2010 | read article
Investors in People Success
IPPlus (CallScripter's parent company) has been awarded the prestigious Investors in People accreditation for the second consecutive term.
09 Jul 2010 | read article
Smart Gov 2010
Smart Gov Live Show - ExCeL Centre - 15th and 16th June
10 Jun 2010 | read article
Striking The Balance
How to manage your AHT without losing customers
04 Jun 2010 | read article
How to Develop The Best Script for Your Call Centre
CallScripter's take on how to get the most of your call centre..
27 May 2010 | read article
CallScripter's New Appointment
We are delighted to welcome on board David Everett
24 May 2010 | read article
RISK!
The call centre industry has to make risk assessments, decisions and judgements, often with limited information. To help us, we all need sensible solutions...
06 May 2010 | read article
CallScripter Goes The Whole Nine Yards
CallScripter is celebrating the arrival of our ninth language translation
28 Apr 2010 | read article
Decade of Success
Our Financial Director is celebrating a decade at the top
21 Apr 2010 | read article
Volcanic Clouds, Ash Clouds, In The Cloud
With plumes of volcanic ash rising over the UK (that no-one can actually see as of yet) and airports in crisis, the whole country is virtually landlocked. It’s at times like these that we wish we didn’t live on an island (or hadn&rsquo
16 Apr 2010 | read article
Making a Little Go The CallScripter Way...
How can the public sector save time, money and staffing costs?
CallScripter may well have the answer...
18 Mar 2010 | read article
The Perfect Solution for Aquarius
Anothe successful implementation by CallScripter and our partners, IP3 Telecom
18 Feb 2010 | read article
Let It Snow, Let It Snow, Let It Snow...
The UK is famed for many things; William Shakespeare, David Beckham and The Royal Family...however maybe our most infamous British characteristic is to be taken completely off guard by our unpredictable weather.
A little snow falls and the
12 Jan 2010 | read article
CallScripter - Award Winning Technology
Call Centre Helper have voted us 2nd in the Call Centre Helper Top 10 Call Centre Technology listing
08 Dec 2009 | read article
Did You Get a Golden Ticket...?
The annual CallScripter Awards was a roaring success
25 Nov 2009 | read article
New Starters for Software Solutions Company
Increasing the CallScripter team with a new intake
13 Nov 2009 | read article
End of The Road for 'Negative' Call Scripting Press?
Although scripting software is often at the receiving end of negative press comments (agents like robots, agents with no free will, the script builders hold all the control etc), maybe we are beginning to see the tide turning...
04 Nov 2009 | read article
The Votes Are In! CallScripter Nominated for Regional Award
CallScripter are officially finalists within the East Anglian Business Awards 2009. We are delighted to have made the shortlist for the Innovation and Technology Category.
Results are announced Thursday 19th November!
14 Oct 2009 | read article
CallScripter at The Call Centre Expo 2009
Previewing our new software, CallScripter will be on stand H21 from the 22nd and 23rd September
21 Sep 2009 | read article
Call Centre Europe - Spotlight on CallScripter
This month CallScripter graced the front cover of Call Centre Europe magazine to highlight our predictive dialling solutions.
11 Aug 2009 | read article
CallScripter - Leading The Way in Technological Advances
Always ahead of their competitors, CallScripter is thrilled to announce the launch of CallScripter 4,2. This latest scripting technology is designed to make agents more effective, ensure data quality and improve interaction with customers.
24 Jul 2009 | read article
SUSA processes more interviews with CallScripter
CallScripter are delighted to announce that through their Dutch Partner, @Voicetec, the Student employment agency of the Netherlands, SUSA, has successfully implemented a CallScripter solution.
13 Feb 2009 | read article
CallScripter is just the ticket for Merlin!
CallScripter are delighted to announce that they have recently completed Phase 1 of a Contact Centre Ticketing Solution for the world's second largest Global entertainments company, Merlin Entertainments Ltd.
27 Nov 2008 | read article
CallScripter enjoys the icy chill ... belowzero, of course!
Ipswich based company, CallScripter, a subsidiary of IPPlus (UK) Limited, recently held their 2nd Annual Awards Ceremony at London’s belowzero restaurant + lounge and the ABSOLUT ICEBAR.
26 Nov 2008 | read article
IP Plus ... so much more!
County Contact Centres PLC is delighted to announce they are re-branding as IPPlus PLC.
03 Oct 2008 | read article
CallScripter can't predict the future, but it can predict the next call!
CallScripter announce the latest addition to their complete contact centre management suite – predictive dialling.
05 Sep 2008 | read article
CallScripter joins in the battle against Data Theft
In response to the worrying rise in data theft, CallScripter announce that its complete contact centre software suite can aid in the battle against identity theft.
03 Sep 2008 | read article
CallScripter announces new Call Recording Solution
CallScripter are delighted to announce the launch of the latest addition to their complete Contact Centre Software Suite – CallVault.
01 Sep 2008 | read article
CallScripter announce Global expansion of SaaS
CallScripter announce that their innovative Hosted solution has now been rolled out to include Europe and Australia.
01 Sep 2008 | read article
For press enquiries, please contact:
Galina Solopova
PR and Marketing
galina.solopova@callscripter.com