Case Study

Salisbury (VCC) does exactly that. It is a network of agents, offering contact centre solutions to clients, but all the agents are based within their own homes. Managing Director, Bob Travers, has over 20 years experience working in successful corporate contact centres.

Mail Order

Innovative solutions for mail order companies and online retailers wishing to streamline their order taking and sales team functions. Cross-sells and up-sells represent lucrative opportunities to maximise customer spend and ensures NO opportunity is missed.

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Make Homeworking a Reality with CallScripter SaaS

  • Approximately 12.5% of the population are currently classed as ‘homeworkers’ and it’s easy to see why

Offering all the features and functionality of the premised based scripting software, CallScripter Hosted can be utilised from any location, at any time.

Benefits of homeworking:

  • Higher productivity from staff; including the ability to work uninterrupted especially on ‘project work’
  • Able to offer a better work/life balance for agents; by allowing staff to work around domestic arrangements with the option for flexible hours
  • Creates a positive image for your company; one of a dynamic and flexible organisation
  • Environment benefits; reducing your organisation’s carbon footprint and fuel emissions
  • Reduced overheads; meaning that office space and facilities will go further

CallScripter’s true thin client, browser-based application is ideally placed to take advantage of the readily accessible broadband and VOIP technology currently available, helping you to seamlessly integrate each and every single homeworker.